We want every visit to be relaxing, comfortable, and enjoyable. Please help us maintain a peaceful environment by following these simple guidelines.
- Please arrive 10–15 minutes before your appointment.
- This allows sufficient time for consultation and preparation.
Please silence your mobile phone while enjoying spa treatments.
- Please keep valuables with you.
- IHB cannot accept responsibility for lost personal items.
Inform your therapist about:
- Pregnancy
- Allergies
- Recent surgery
- Medical conditions
- Skin sensitivities
- Medications
Your safety is always our priority.
- Our therapists maintain strict hygiene standards.
- Clients are expected to arrive in good personal hygiene and follow therapist guidance where preparation is required.
- Please treat fellow guests and our team with courtesy and respect.
- Abusive or inappropriate behaviour will not be tolerated.
Children should be supervised at all times unless receiving a booked service.
Photography may be restricted within treatment areas to protect client privacy.
- Please provide sufficient notice if you need to reschedule or cancel.
- Repeated missed appointments may require advance payment for future bookings.
Communicate openly with your therapist regarding:
- Pressure
- Temperature
- Comfort
- Preferences
Your experience should always be relaxing and personalised.
Follow your therapist’s aftercare recommendations to maximise treatment results.
Thank you for choosing IHB Salon & Spa.
We look forward to providing a professional, relaxing, and memorable wellness experience every time you visit.
If you have any questions about our spa etiquette, please contact us.